Report a problem with your water

A public service of Undevia. No account and no sign-in. Two things are asked for, where it is and what is wrong, and everything else on this page is optional.

You do not need an account, a name or a telephone number to report this. If you leave nothing to reach you on, the reference below is the only way back to your report, and it still reaches the people who can fix it.

Where is it: your address, or the name of your area

If your phone offers your location you may give it instead, which is exact. Refusing it changes nothing: the address above is enough on its own.

Longitude Latitude

Or point at it on a map, which is how to report something that has no address of its own, like water running in the road.

What is wrong

Somebody could be hurt by this right now

How much is affected (optional)

Since when (optional)

How would a crew reach it (optional)

Anything else they should know (optional)

A photograph of it, if you can take one safely (optional)

Up to 3 pictures, JPEG or PNG, up to 4 MB each. Choose them all in one pass of the picker. A picture of water coming out of the road tells a crew what to load on the vehicle, which no description of it can.

Use the location my camera saved inside the photograph

This arrives unticked. Left that way, any location your phone wrote into the picture is removed before the picture is stored, and no copy of it is kept anywhere. Ticking it is also the easiest way to say where you are without typing an address.

If you want to be told what happens (optional)

Your number or address on that channel

No water at all: Nothing comes out of the tap, and it is not a day the supply was due to be off.
The water barely runs: There is supply, but not enough to reach a tank, an upper floor or a yard tap.
A burst pipe, or water running in the street: Water escaping under pressure from a pipe, a hydrant or the road surface.
A leak that is not a burst: A steady drip or seep from a pipe, a meter box, a valve chamber or a standpipe.
Sewage overflowing: Sewage escaping from a manhole, a drain or a pipe, anywhere a person could walk.
The water looks, smells or tastes wrong: Discoloured, cloudy, oily or smelling of anything at all. Do not drink it until they answer.
An open or broken manhole, cover or chamber: A hole in the ground somebody could fall into, or a cover that has been broken or taken.
The meter is broken, unreadable or leaking: The dial is stuck, the glass is gone, the box is full of water or nobody can read it.
Something else: Anything the list above does not describe.

Already have a reference? Type it in and see where it has got to, including when it is due to be answered.

See what is already reported near you, which is worth a look before you type all this out.

Not sure who supplies this address?

On a slow or expensive connection? Use the light version, which leaves out maps and pictures and still lets you report anything.